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Frequently Asked Questions

If you can't find the answer to your query here, please email us at enquiries@pinkrobin.co.uk and we will try our best to find the information you need. The companies who supply our reusable sanitary pads (Lunapads, Wemoon and Imse Vimse) all have their own websites where you can find out more about their products.

1. Ordering and delivery

2. Why should I change to reusable or biodegradable menstrual products?

3. Performance

4. Care and Washing

5. Choosing ranges, styles and sizes

6.Pregnancy and Post Natal



Answers:

1. Ordering and delivery


How do I place an order?

Orders are placed by clicking onto to the items you require, checking that the quantity you have ordered is correct and then proceeding to the checkout. At this stage you can remove or add additional items to your list until you are satisfied that you have all you need. We add minimal amounts for Packaging & Posting at this stage and then your total bill will be produced.

After paying for your order we will send you an e-mail confirming your order has been received.


How long will my order take to arrive?

All orders are dealt with on a daily basis. Our site will only allow you to order items we have in stock, and we aim to send out your order within 1 working day of receiving it.


What payment methods do you accept?

We accept all major credit and debit cards, along with cheque payments and PayPal. Orders placed by cheque will not be shipped until the funds have cleared.


Do you ship outside the UK?

Yes we will ship outside the UK, to the following EU countries:

Andorra
Austria
Belgium
Cyprus
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Malta
Monaco
Netherlands
Portugal
San Marino
Slovenia
Spain
Vatican City


2. Why should I change to reusable or biodegradable products?


Will I save money?

The cost of disposable sanitary towels and tampons is spread out for most of us over time so that we rarely stop and add up the full amount that we spend.

In an average year a woman spends around £90 on sanitary towels or tampons.

Although at first glance, washable sanitary towels may seem to be more costly, you can see that over the course of less than a year of menstrual cycles, they will have proved more economical than disposables. When you consider that reusable sanitary pads if cared for properly may last up to 10 years you can see that you will save yourself a lot of money. The exact amount will vary depending on how heavy your periods are, whether you wash pads during your period or have enough to last through the whole cycle and whether you use a Mooncup.

For those of you who would prefer to continue with disposables, we supply the full range of Natracare products, tampon, pads and pantyliners but we will reduce the price on bulk purchases to make them more economical for you to choose.


Will it benefit the environment?

As well as being more economical and better for your health, reusable sanitary pads are an environmental choice.

The average woman will throw away 10-15,000 tampons, pads and applicators in her lifetime. Most of these will be sent to landfill sites or via sewage treatment plants will be sent out into our oceans, potentially damaging marine life and washing up on beaches.

In the UK alone, 2.5 million tampons, 1.4 million sanitary pads and 0.7 million panty liners are used every day. This is a total of over one and a half billion items to be disposed of each year in Britain alone! An enormous number!

As one of our suppliers, Lunapads quotes " What we once thought of as innocently 'disposable' now seems like pollution and what we once accepted as 'sanitary' has become to us unnatural and even toxic."

Using Mooncups, Sea Pearls sponges and washable sanitary towels more widely will help to reduce this pollution of the planet.

The Natracare range we stock was created in 1989 by Susie Hewson out of concern for the damaging effects of pollution on women's health.

All Natracare products are:

  • Totally chlorine free (TCF) - chlorine bleaching creates a by-product called dioxin which has extremely harmful effects on the environment and has been linked to ill-health
  • Not tested on animals
  • Biodegradable (between 95-100%)
  • Free from plastics, polyacrylate superabsorbants, petroleum derivatives, synthetic ingredients and perfumes
  • Natracare contains sustainable natural cellulose from ecologically-managed forests and certified organic cotton

In contrast about 90% of the materials used to make a single conventional pad or liner are produced from crude oil. Choosing Natracare is therefore a choice for your body and the planet.


Will washing my pads make a difference to my attitudes to my own body?

You have probably got a list of concerns about switching to washable pads! In contrast to what you might be expecting, the experience of washing your pads may feel liberating and may make you feel self-sufficient as you no longer have to trail down the feminine hygiene aisles of the supermarket. Once you have bought your pads you have everything you need at home! The perception of the 'hassle' washing and soaking the pads disappears surprisingly quickly as you become used to your menstrual loss and is replaced by a feeling of self-acceptance and self-care.

We have read many testimonials from other women which we were frankly sceptical about which extolled the use of these pads. Having tried them ourselves however, we were stunned to find that there was a very definite shift in the way we regarded our periods away from a negative to a much more positive experience. The sight of the freshly laundered pretty pads at the end of your periods becomes really quite comforting!



3. What about performance?


Do the pads smell?

Washable sanitary pads are made of breathable cotton and as such allow more air to circulate. Most women would say that the smell that they usually associate with their periods reduces or disappears completely when they switch to washable pads.

As far as soaking the pads before washing them, we suggest that you change the cold water in the soaking jar or pail at least once a day. In addition you can add a few drops of one of our Organic Essential Oils or about a teaspoon of one of our Flower Waters which will lightly fragrance the soaking water.


How bulky are they?

The washable pantyliners and pads are roughly equivalent in size to their disposable equivalents.

The Natracare range is identical in appearance to conventional tampons and pads.


Do they leak?

As with all pads choosing the right style, length and absorbency is essential. You will obviously need to change your pad within a reasonable amount of time to prevent the liner soaking through, this will depend on your flow.

For the Wemoon range and the ImseVimse pads, the whole pad is changed at roughly the same time intervals as you would change your usual pads. You should select a range of pads from the guidance we give to provide what you need throughout the cycle. Setting out with a Starter Pack is a great idea and then add to it over the months until your own collection is exactly what you need.

For the Lunapads and the multipack ImseVimse the system is slightly different. You would usually start each day with a clean Lunapad then change liners as frequently as needed. On a heavy day you may want to change the whole pad at some point too, but on a light one, not at all. Again, the Starter Pack is a great idea to get you going then add to it over time if you need to.

Natracare products function in exactly the same way as your conventional menstrual products and should be changed regularly.


How long will they last?

Mooncup
The Mooncup will last at least five years with proper care and may even last ten years.

Sea Pearls
The pair of natural sea sponges will last about six months.

Lunapads/Wemoon/ImseVimse pads
The pads will last at least three to five years if properly cared for and may last as long as ten years. It depends on whether each pad is used once or washed several times during a cycle. Do not use chlorine bleach as this will decrease their life expectancy.


Is our range of products guaranteed?

Yes they are.

Washable Sanitary Pads
When you receive your pads please inspect them closely to make sure that there are no obvious faults. Some faults however are not obvious until after the pads have been washed and worn. If this happens, please let us know immediately including as much information as you can about the fault. Do not return used pads to us but by all means return faulty unused, unwashed pads which we will forward to the manufacturers. We will replace your damaged/faulty pad as soon as possible with no additional charge for post and packaging or offer a full refund if that is your preference.

If you should have problems or find faults with any other of our products please email us at enquiries@pinkrobin.co.uk.


4. Care and Washing


How do I wash the pads?

You should rinse and then soak your pads in cold water before putting them in the washing machine with your usual detergent. We supply small soaking pails with optional covers for this purpose, although some women prefer to use 2-litre ceramic or glass jars for soaking their pads. Many women like to add something to the water, either as a pre-wash agent or simply to keep the water smelling fresh. You can use essential oils such as tea-tree or lavender or non-chlorine based cleaning products.

We also supply mesh laundry bags, which you can use to keep your pads together in the machine. They can be washed on a warm or hot wash up to 60?C with your sheets and towels, using your normal detergent. We have found that they come completely clean using washing balls (as an alternative to detergent) on a 40?C wash. The pads can be hand-washed and air-dried, but will dry much quicker with a spin in the washing machine. They can be tumble dried and will come out soft and fluffy, but may shrink a little in the process.

The washable pads can be ironed if you wish, which can discourage the growth of yeasts.

The organic cotton pads we supply are obviously more likely to stain than the darker coloured and patterned ranges, so you may need to scrub with a stain-removing soap before washing. Imse Vimse recommend that you wash their organic pads at 90?C after soaking them in salted water.


What do I do with pads when I am away from home?

All the pads we supply can be folded into a square and closed with the popper so they can be carried easily and discreetly in your pocket or handbag. Fold the top and bottom of the pad into the middle, bring the wings over the top and fasten the popper. We also supply a Moonpurse, which has two zipped waterproof sections for carrying pads whether clean or used.

If you are going away for a while and you are not sure what facilities will be available for soaking and washing your pads, you may find it easier to take some of our biodegradable pads or tampons from the Natracare range with you instead.


Isn’t it a pain having to soak the pads?

If you are thinking of buying the Mooncup and some pantyliners, in our experience you probably won’t need to soak your pads at all, as the Mooncup works so well that there’s hardly any leaking and your pantyliners can go straight in the wash just like your normal panties. The soaking pails that we supply for use with washable sanitary pads are quite small (about ?cm tall and ?cm in diameter) and can be prettily concealed using a drawstring fabric pail cover. Some women prefer to use ceramic lidded jars or sealed glass jars. This can sit in your bathroom during your period so that you can add your pads and change the soaking water every day. Some people recommend using the water on your plants, as they will enjoy the nutrients!


5. Choosing ranges, styles and sizes


Why do you stock the ranges you do?

We have searched the market to find ranges which are of the highest quality, are versatile in terms of colours, patterns and sizes and can be supplied in large volumes to the customer rapidly. We also wished to supply an unbleached organic cotton range. We believe that Wemoon, Lunapads and Imse Vimse products fulfil all these criteria, after exhaustive searches of international and British suppliers. We are still researching the market now and will continue to do so to expand the range we offer.

It is possible to make your own sanitary pads and other websites can instruct you on how to do this. However, we believe that if you are busy women with demanding lives like us then it seems sensible to go for very high quality, convenient and well designed products. These companies have years of product development in direct response to their users suggestions-why re-invent the wheel?#


How do I choose the best pads for my needs?

For use during your periods we have designed a table to guide you on what you may need. The essential choice comes down to whether you prefer to change the whole pad for a fresh one each time (Wemoon range) or whether you would prefer to change the liner only (Lunapads range). The other choice to be made is whether you wish your pads to be made from organic cotton (Imse Vimse range).

After you have decided these things you will need to decide on your flow (everyday, light, medium or heavy).

By thinking about each of these factors you can estimate your needs. There is nothing to stop you mixing and matches the ranges as you like.


Flow

Lunapads

Wemoon

Imse Vimse

Natracare tampons

Natracare pads

Everyday

Teeny pantyliners,
Mini pantyliners

Lights

Minipads

n/a

Ultrathin pantyliners, Curved pantyliners, Tanga pantyliners, Breathable pantyliners

Light

Minipad & Liner

Lights

Minipads

Regular with applicator,
Regular without applicator

Traditional Maxi Pads:(slender)

Medium

Maxipad & liner

Slim

Regular

Regular with applicator,
Regular without applicator,
Super without applicator

Traditional Maxi Pads:(curved regular)(super) Ultra pads with or without wings:(regular)(super)

Heavy

Long Pad & Liner

Maxi

Night

Super with applicator,
Super without applicator,
Superplus without applicator

Traditional Maxi Pads:(super)(nighttimes)
Ultra pads with or without wings:(long)
(superplus – no wings)

Maternity

Post partum pad and liner

n/a

Night

Not recommended

Natural Maternity Pads

Flow

Lunapads

Wemoon

Imse Vimse

Tampons

Natracare pads

Additional advice can be found on the Lunapads, Wemoon and Imse Vimse websites with regard to choosing your pads.


Are the organic cotton pads different?

Organic cotton differs from conventionally produced cotton many ways, starting with the cotton being grown in an organic way right through the production process. The criteria s laid down separately for cotton manufacture produced in the European Union as opposed to that in North America.

Organic cotton pads come in one colour only – a soft cream colour. They are the most suitable choice for women with sensitive skin or a tendency to allergies. As pale coloured pads they do have more of a tendency to stain. But remember that staining does not mean that the pads are dirty, just that some of the natural red pigments in menstrual blood have dyed the fibres of the cotton.

Using organic cotton pads just makes an already ‘green’ choice even greener!
Click here for links to ImseVimse or Lunapads site re Organic Cotton.



Can teenagers use these pads?

Yes they can. All of our pads are suitable and the pretty bright patterns appeal to young women and teenagers. Today’s teens are often very environmentally aware and are keen to care for the planet at the same time as caring for their bodies. Toxic Shock Syndrome from tampons is most common in this age group, so washable sanitary pads are a very sensible choice. Having a set ready in the drawer also avoids the embarrassment of buying disposables in the shops too!



Can the pads be used for urinary incontinence?

Although the pads have not been specifically designed for this, many women (and the occasional man!) have found them to be very successful. Depending on your needs you can choose from a variety of pantyliners or pads which can be used every day or just on the occasions when you may need them. As many women need some protection every day the potential for saving money and reducing the pollution problem is even greater. Perhaps most importantly, many women are very upset by this very common problem and hate buying disposable products for incontinence over the counter. Having your own soft, comfortable and washable pads means that your privacy is guaranteed.
The table below will give you some guidance in the correct choice of pads for you.



Level of Problem

Type of Pad

Recommended Product

Very mild or occasional incontinence

Non-disposable


Disposable

Lunapad Teeny Pantyliner
Lunapad Mini Pantyliner
Wemoon Light
Imse Vimse Mini


Natracare Dry + Light

Mild incontinence

Non-disposable


Disposable

Lunapad Mini/Maxi/Long
Wemoon Slim - small/medium/large
Imse Vimse Normal


Natracare Dry + Light

Moderate to severe incontinence

Non-disposable


Disposable

Lunapad Maxi/Long/Heavy
Wemoon Maxi
ImseVimse Nights


Natracare Dry + Light



6.Pregnancy and Post Natal


Are washable pads suitable for use during pregnancy?

Yes they are.

Many women experience an increase in their whitish vaginal secretions in pregnancy; this is entirely normal. The normal discharge which is called leucorrhoea may be a little uncomfortable. The washable pantyliners are an ideal and economical solution. They protect your underwear and will come in handy after your baby is born too.
Click here to look at the range we stock that is suitable for use in pregnancy.



Are there specific maternity pads?

All of the pads that we supply are suitable for use after birth.
The soft breathable fabrics will be much more comfortable for those days after birth when the delicate tissues of the birth canal have been injured. They are also suitable for women who have had caesarean sections who may have heavier loss or lochia than after a normal vaginal delivery. Not having those sticky edges which can attach to all the wrong places is a bonus!
For the initial days after birth, the heavy pads and the long and maxi pads may be most suitable. These can be made use of in the months after birth as pads for night time use, and will of course be ready for use after a later pregnancy. For those of you using washable baby nappies, the care and laundry of your sanitary pads will be easy to manage together.
In addition, the Lunablanket, which is a small cotton blanket with a leak-proof inner layer can be placed on your sheet at night to protect your bedding from leaks.
Click here to look at the range we stock that is suitable for maternity or postnatal use



Do you sell any other products for use after birth?

You may find the Natracare Nursing Pads useful. These are made from a fluffed wood pulp core with a GM-free, plant starch leak proof barrier encased in a soft cellulose cover.Alternatively, ou may prefer Imse Vimse’s washable organic wool and silk breast pads with cotton liners for use if you are breast feeding.
These may also be used if you choose not to breast feed or are unable to do so to protect the nipple area and absorb leaks while the breast settle back down.
Click here to look at the range we stock that is suitable for maternity or postnatal use